Montclair Florist

Contacts

Address:
9451 Central Avenue, Montclair, CA 91763
Get directions

Website:
montclairflorists.com

Phone number:
+1 909-621-2212

Categories:
Establishment   Food   Florist   Cafe  

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Reviews about Montclair Florist

• Monique Ortega

  May, 18 2018
  ★ ☆ ☆ ☆ ☆
  I was excited to surprise my mom with a beautiful flower arrangement for her birthday. I live out of state, so I was a bit hesitant about ordering over the phone and trusting that the arrangement would be done right and delivered on time. I understand the delivery time is never exact, but I was told they'd make sure to deliver between 4:30 and 5:00 pm; the delivery arrived at 6:30 pm, 30 minutes after I had called to check on the status of the delivery and was told the delivery driver was on the way. It was a 6 minute drive to the delivery location!
  
  Not only was my family frustrated with having to wait for the delivery to arrive in order to take my mom out to dinner (with dinner reservations made), but the delivery was incomplete because the birthday balloon I paid for was missing. When I called, the lady on the other end said, "Oh she just forgot to take it, but we had it ready for her to take. Just call back tomorrow for your refund." No apology whatsover...
  
  And honestly, the photo I received of my mom holding her arrangement made me sad because it looked like a simplified version of the arrangement I saw online and thought I was purchasing.
  
  It may not seem like a big deal, but the idea of now having to deal with this company further stresses me out even more. I didn't mind paying what seemed like a lot of money for an arrangement because it was for my mom and I really wanted her to feel special on her day. She deserves that and more.
  
  I was not asking for anything unrealistic, simply to have my order be delivered within a reasonable time frame and for it to be complete. I will never purchase anything from this company gain.

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